Extremely Disappointed with the level of service and ignorance of the Home affairs Kemptonpark

I had a traumatic experience at Kemptonpark home affairs today. To day we learned that our late father who passed away in 1991 was recorded as alive on the system. We then went to home affairs to enquire and get help on process of his unrecorded death as we have the death certificate. We were referred to one of the offices that deals with similar situation. We found a senior African lady whom we explained everything to and she then told us to go back to Cape Town "where our father died and his death was recorded" as They can't help us. We explained to this lady that we had the death certificate all we needed was for them to update it on the system as she insisted that we must go to where our father died as this could only be done in cape Town and we dont have money to go to cape town This, we are also not fami**** with cape Town. This saddens me as home affairs has the same system and my late father was a South African citizen and we are also South Africa citizens. I am extremely disappointed at the level of unprofessionalisim and poor service we received today at Home Affairs Campton park