eHomeAffairs Applications is not applicable for Non Gauteng Residents, the Department is unable to cope with the numbers and the Minister of Home Affairs is aware of the Challenges as per Home Affairs Employees.

eHomeAffairs Applications is not applicable for Non Gauteng Residents, the Department is unable to cope with the numbers and the Minister of Home Affairs is aware of the Challenges as per Home Affairs Employees. Online payments for online services is forfeited, if biometrics not completed timeously as the Department is unable to service the public timeously and in an efficient manner. The Public is turned away time and time again if the office meets the quota for the day. App**** for an ID card and passport on eHomeAffairs and made online payment for the ID card and passport. Visited the Home Affairs Office for the biometrics and was unsuccessful 4 times now. Told that they had met the quota for the day and that they shut the doors at 2pm. Told that they had a ******* the third time so the offices were closed for the day. Phoned Head Office who confirmed that they were not advised that the Tongaat office was closed for that day. On the fourth visit today, I was told that I must wait outside but there is no guarantee that I would make the cut off for the day, so they suggested that a come back again a 5th time before 8am to see if they will be able to accommodate me then. I was told that eHomeAffairs is for Gauteng residents only. The Tongaat office only has 2 photo and fingerprint booths, and the office is unable to accommodate the numbers. They went on to say that the MINISTER OF HOME AFFAIRS is well aware of all the challenges that the office is facing. So why is the MINISTER OF HOME AFFAIRS not addressing these challenges? This non delivery of services is unacceptable. The Tongaat office that had 3 people before me in the queue suggested that I visit the Umgeni office with 3 photo and fingerprint booths. On arriving at the Umgeni office there was approximately 40 people waiting in the queue. The Umgeni office advised that they close their doors at 3 pm, so if you are still in the queue after 3pm you will be turned away and must return the following day. There was also a scout outside to cut the queue for a bribe of R300 per person paid to the security guards at the entrance. Needless to say we had to leave the Umgeni office without completing the biometrics. Tried to secure an appointment at the bank in Gauteng for the biometrics. There are no available online appointments on eHomeAffairs for the Gauteng Banks for 2019 on my profile. The Department is now sending me email reminders that my online payment will be forfeited. Made 2 phone calls to the Home Affairs customer support service number of approximately 25 minutes each. The first call was cut off after 25 minutes without a resolution being provided. The second consultant advised that an email will be sent to me with an application form for a refund of the online payment made for the ID card and passport. I have not received the email. Furthermore the calls made to the Minister's telephone number available to the public is not answered.