Ehome Affairs Passport Payments – Absa. Home Affairs Call Centre Ref ***

My Wife and I app**** for new Passports and I completed the payment online and received the Absa confirmations via email. The Payment was done on the 8 March 2022, but the Status on EHome Affairs stays on - “Bank Acknowledgement Received” and not Completed Successfully? Therefore, I cannot book an appointment for the two of us. Send an e-mail to Ehome Affairs Call Centre on the 9th March 2022 with the Absa confirmations reflecting the Ehome Affairs reference number (Screen Shot) with the same reference number in the Absa confirmations e-mails. No joy. Forward the e-mail again the 14 March 2022 and phoned the Call Centre. The first feedback; wait for 72 Days and the application will be automatically being cancelled!!!!! The last feedback; The call was forwarded to the relevant Department for further assistance. Please help?