Ehome Affairs Horrible Website

We have registered on ehome affairs to apply for our passport,s end of March 2019 the applications was cancelled about 3 days later. The only thing that have been established by us and home affairs callcentre that there was a website error at that stage. Numerous conversations, calls and emails has been send to the IT department (help desk) on behalf of us from the callcentre agents. To no avail, still no solution has been done or dealt with. No one is coming back to us I have maybe phoned about 20 times since March and still the cancelled applications hasn't been removed from my profile, in order to apply again for our passports. For a government institution and me being a citizen this is horrible and perfect example of absolutely No Service at all. All the feedback that I do get when I phone is they are very busy and working on it. Not Good Enough!!!!!!! and there is no one else I can talk to, to get this sorted out!!!