EAST LONDON HOME AFFAIRS UGLY SERVICE!!!

My name is Sakhumzi Mcuta. On the 14 of September 2023, I app**** for an I D card in EL branch, I followed the procedure of applying for an ID card and I paid for it and I was told to wait for three to four weeks to get my ID back. In November I did a follow up on the ID at the branch, I have waited for two months but there was never any Communicatiuon from Home affair as to what was the cause of the delay of my ID card. The lady by the name Mrs. Sondaba whom I was told that she is the manager, she was assisting me on the day I went to the branch for the follow up told me that the ID was last attended to on the 27th of October 2023. She told me she will do the follow up on the ID. In 2024 February I went to the branch again to look for my ID as there was never any communication from Mrs. Sondaba who told me she would attend to it and give me feedback. When I got there, she showed me a complaint book ensuring that she did make the follow up to the people who are responsible for issuing of ID cards but still there was never any change. Apparently, the responsible team for ID issuing had attended to my ID since that 27th of October 2023. On that same day I was attended to by another lady whose name is Mrs. Mapukata is who is also apparently a manager, she took my finger prints and Photo again and told me she will also do a follow up again on the matter. She gave me her office number to call for a follow up , but when I call the number, nobody picks up the call. Today I called the number I got from Mapukata a lady called Andiswa gave me a different number Sondaba picked up that call and told me she doesn't work at the ID issuing department anymore and sent me back to Mapukata for assistance but I have never received any call from Mapukata. It's been 7 months since I was waiting for the department to give me my ID card, they told me about a Backlock of ID issuing but to my Suprise people who app**** for IDs after me they have been receiving their IDs, so what is the issue with back lock??? I need my ID, I can't do anything without it as you know, how am I going to vote without it and there is other personal stuff that I need to do with the ID. As I was typing the email Mapukata called and told me she is unable to help me and the head office has never responded to any of her emails.

NOBODY WANTS TO TAKE RESPONSIBILITY FOR THIS FAILER EVEN THE PEOPLE THAT ARE IN THE MANAGMENT POSSITIONS!!!!

EAST LONDON HOME AFFAIRS BRANCH HAS GOT A VERY BAD SERVICE!!!!