East London Home Affairs is East London Horror Affairs

Department of Home Affairs have the worst customer service, firstly the gentleman capturing the application is rude and abrupt, he is very unprofessional. Then the horrible experience with the two cashiers took it up a notch. A young lady asked me to assist her with card payment as she had cash on her, I agreed once I paid through my phone for my docs at cashier 2. I went to cashier 1 to assist the lady and she told she doesn’t do phone card payments. Which is a blatant lie as I was there the week before at cashier one and used the same payment method. Only to find out this woman was rushing outside to attend to a personal matter as she was speaking and laughing with a gentleman outside. I then asked cashier 2 to assist and she told me she can’t she can only assist the numbers she called. This then left the young lady without a solution.