Duplicate Payment for my Passport

Good Day,

I would like to raise a serious issue that I have had to endure with Home Affairs offices in Boksburg.

I sent a few emails for assistance to which I have been blatantly ignored on.

I paid for my passport on the 17-03-2018 via my banking account and when I went into the home affairs offices personally to do the photographs and the fingerprints they asked me to pay again. I really did not want to argue with the cashier so I paid again.

Which means Home Affairs owes me R400.00 unless you can issue me with a second passport to resolve this.

Kindly advise on a resolution on this issue.

Thank you,