DOHA - THEE Worst public service depratment in the world!

I have been waiting for over a year now for an Unabridged Birth Certificate that I app**** for in CPT on 6 Sept 2016. The document exists as my sister-in-law received it in Dec 2016 from the Edenvale office, but no matter how much I call the customer service centre weekly, no matter how much they tell me it has been escalated and is in progress - I still have absolutely nothing. This must be the most useless public service delivery department in the world!!!!! And they DO ABSOLUTELY NOTHING about it.