DOHA PATHETIC SERVICE !!!!

My daughter app**** for her 1st ID card issue in December 2020, we haven't received any notification and so she went to our local offices in Atlantis to follow up, only to be told - 4 months later that the application has not yet been processed. It will be "escalated" and we will have to phone the DHA number to follow up. I have been phoning every week, and every week I get given some RIDICULOUS excuse, the latest one being our system is offline I cannot escalate. We have to wait for manual verification of fingerprints? - so please help me to understand this - "manual verification of fingerprints" ? what are the prints being compared too? and if it's a first issue why do the prints need to be verified?

Her peers who have app**** for their IDs last month (April) have all already received their IDs -

so what must we do? wait another 6 months ? a year ? 2 years?