Disgusting service

I came to home affairs today 31 st Dec to have my ID done. Firstly I waited more than 30 min for the cashier. She left her booth and did not come back until after 30 min. When she returned she's at at her desk leaving us in the que until we asked if we could come through. She told us it's our responsibility to come to the counter not hers to call us. While the cashier was away, I tried to ask another staff member to see if she could call me the manager, her name was Nora, she refused and told me she is busy. She started laughing at me as I was complaining as to the time the cashier was away. She told me if nature calls that is how long it takes. I find this level of service totally unacceptable!!! Why must we as South Africans put up with this type of service !!! We deserve better !!!!!