Disgusting service

On the 06th of July 2018 I went to Greytown home affairs to apply for a temporary ID, I was told that they cannot pick up my fingerprints on the system so I must apply for a new ID. So I did, I was told that I will receive an SMS advising me to come and collect my ID once it ready but I never received anything. On the 05th of September I called Greytown Home Affairs to find out what exactly is holding my ID. I did not get answers that I was looking for instead I was given attitude by the 2 consultants that I was speaking to, I then requested to speak to a branch manager and I was told that she is not available I must call back on Friday. Friday I called and no one bothered to pick up my call. So today I called again and spoke to this unfriendly, impolite lady who picked up the call and requested my ID number next thing she puts the phone aside and I can hear her on the background talking to her colleagues while I'm still waiting on the line. After 02minutes and 54seconds of waiting she tells me that I can come and collect my ID. My question was, Why was I not notified that my ID is ready and her response was "I don't know"... I have never in my life experience or receive such a bad and disgusting service. Home Affairs please teach your people some manners and Empathy.