Disgusting

Wish you were having zero rate this department I have app**** since last year October to change my child surname up until now, every time you phone the phone rings without answering, if it happens that you are answered, you will be promised to call be back within 10 minutes, it's more than 12 months now waiting, they have requested that I do DNA test to prove the legitimacy to my child which I have paid for 2250 together with my child and wife, how absurd is this department, can someone tell me what are they doing the whole day or month when they say they are going to work