Disgusting.

I filled out an application for my ID card online, as I still have the ID book. We arrived at Home Affairs and there were no indications as what to do, where to wait, or anything else. So we sat in the waiting room and waited. We asked someone else how it worked and he could not help us either. Then one of the staff, came and very rudely asked us what we wanted, and very rudely told us we need to stand in the line, and not just go and sit. When we arrived, there was no line anywhere, and NO instructions as to where to go or what to do. This queue we were supposed to wait it, formed after we arrived, and outside the doorway as well. The general attitude of this employee was disgusting and the fact that there were no explanatory signs also is disgusting. We ended up just walking out and leaving.