************** while requesting a change of a word on a document.

I am trying to change my mothers, who has passed away, marriage certificate from Married to Widow/Single. When submitting it on the 24th of April at Centurion home affairs I was told to call in a month. When calling in a month I was told it takes two months. After two months I was told it would be escalated and I should call in a week. I did so and I was told yet again it will be escalated and I should call in a week. Today, two and a half months later, I was told yet again it will be escalated and I should call in a week. I know of people getting it changed in the two months but it seems the fact that the person is dead makes them less important and can be delayed. No respect or feeling of urgency to just do your job. This is not a special request. It is a request to please provide the assistance for which you have been appointed and am getting paid for with my tax money. One is made to feel that you should please apologies for giving them work to do. How dare you request this. At the Centurion office one is treated like a ******** and a burden and once you have finally been able to submit your request they couldn't care less if it's done in time.