DHA SYSTEMS NOT WORKING, COSTING ME MY TRAVEL FEES IN THE THOUSANDS

What is the point of creating eHome Affairs which is supposed to make processes simpler and easier for the public, but the SYSTEM NEVER WORKS! I have planned a long awaiting trip and app**** for my Passport online using the eHA system, but cant make bank branch bookings, can't print the application to go in to home affairs itself. When I phoned, DHA said I can just take my reference number with, so I did....just to get to another shut door with "the system is offline...its national....been for 2 weeks...etc" So now I wasted a lot of money on my trip as I was to depart on Saturday evening, and can no longer depart, as my passport is not ready. I need to do bio metric and supply ID photos, but even then, the process will not be completed intime due to system failures of DHA both online and in the branch.