DHA Incorrectly Claims Non-Payment Despite Bank Confirmation – Urgent Assistance Required

Title: DHA Incorrectly Claims Non-Payment Despite Bank Confirmation – Urgent Assistance Required

I am extremely frustrated with the Department of Home Affairs regarding my application (ID: ***, Ref: ECH-0005D8B0-AE6287-K).

I have fully paid all required fees, including:

R600 (passport fee) Multiple R75 payments

I have official receipts AND confirmation from FNB that all payments were successfully processed and banked on 26/03/2026. These payments were completed BEFORE my bank card was cancelled, meaning DHA has already received the funds.

Despite this, I continue to receive SMS and email notifications stating that payment is outstanding and that my application may be cancelled. This is incorrect and clearly due to an internal DHA system or administrative failure.

Additionally, I specifically instructed that I do NOT require an additional ID card, as I already have one, but this appears to have been ignored.

I am unable to return to the office in person and have already provided full proof of payment.

I require urgent resolution and confirmation that:

My payments have been correctly allocated No outstanding balance exists My application will not be cancelled

This situation is unacceptable and needs immediate correction.

FRANS DANIEL ROODT