DHA Centurion "loses" biometrics for passport application

We are getting married later on this year and would like to go to Europe on honeymoon. My future wife registered and paid for her passport on DHA's web site on 18 January. She then went and did the biometrics at the DHA office in Centurion on 13 February. After not having received any SMS after 8 weeks, she returned to Centurion DHA office on 9 April, only to be told that her biometrics "were not on the system" (Remember - she did do these on 13 February.) She was forced to re-do these on the 9th of April, but now the problem is we may not have time to wait for the passport and apply for a Schengen visa. The sheer incompetence and laziness of these so-called "officials" at DHA just boggles the mind, and then their unions want an increase? Such ***********s should be fired immediately, not given an increase. The Centurion office of DHA should furthermore immediately relocate to a large tent, seein that they are clearly running a circus.