DESPICABLE "service"

It's close to a year & I'm still waiting for unabridged certificates from the Department of Home Affairs. After numerous calls I ALWAYS get the same response "We are still working on it". Does it really take you that long to prepare a document? It is absolutely unbelievable the level of 'service' we receive from them & most shocking is that nothing is being done about it. Complaining, asking for assistance/help/support, etc makes no difference whatsoever. I would be ashamed to work in such a place.