Department of Home Affairs passport application

I am appalled by the lack of assistance I have received with my Passport application. I have been struggling to make an appointment booking via the DHA portal as I have completed my entire online application, they have been of no help I travelled to Cornubia FNB with a branch booking and have received no assistance, no patron had the time to listen to what I was explaining. All that was outstanding were biometrics that I had come in for. The Department of Home Affairs staff really lack people skills it’s always battle with them whether they are at the bank or in their actual offices