Department Of Home Affairs is a JOKE!

Having to deal with the Department Of Home Affairs is a nightmare and disgusting. The level of competency and urgency at the Department is super ridiculous.

Mu wife and I have submitted our son's change of name's and surname early this - 4th January 2022. I was told by the Departments official in uniform on the day of submission the this process takes anything between 3 to 9 months. He strongly adviser that we start following up 1st Oct 2022. Which I did, and to my surprise I was told the original file went " MISSING". I have been calling thier useless, none empathic and none sympathetic call center ever week since my 1st follow up in Oct. If "Pulling from pillar to post" was a person, I am the perfect example.

We made family plans to travel to Botswana 🇧🇼 this festival and an enormous thank you to the Department for bursting our bubble and making our trip a disaster. After having made reservations for transportation and accommodation, we now cannot embark on our much anticipated family vacation. There is no SENSE of urgency, understanding, empathy and sympathy from the call center agents I've spoken to so far. I had to go back to the Alexandra office to re-fill the forms and email them again.

I need some serious attention to this matter and I am tired of spending hundreds of rands on hold with call center - the best thing they can tell you is "you'll need to keep calling, we have escalated the matter" this is unfair, ridiculous and unacceptable by the Department Of Home Affairs. I need a contact number of someone higher that I can speak to urgently.