Department of Home Affairs ***********

My wife has an ID book which is 36 years old and falling apart !! She is a Permanent Resident and has a certificate from 1965. Eight years ago she received a new certificate from the Department confirming her permanent residency. When she app**** for a new ID book, the certificate was sent to Pretoria for confirmation. They said that they would reply within a few months. Now SIX years later, no response and no ID book. Unable to open new bank account as no finger prints are on file. No response from the Department to date. Rather pathetic customer service which is indicative of the state of the nation. Simple tasks take forever and are never resolved. Any ideas will be appreciated.