DEPARTMENT OF HOME AFFAIRS

I am so sick and tired of the service we get at HA, i had no joy with my ID application it took three days of being sent home and back to a long queue to apply for my smart card. Today i have been sitting here in this forsaken offixe in Motherwell since 8:30 am until now, all we are told there is no network. I took a day off work to apply foe my passport i need it as a matter of urgency and this happens yet again. Im not sure if customer service is not important or it depends on the area, this is utter nonsense im furious and disgusted about this kind of treatment. I cant even grt assitance from the call centre to change my online details, it takes all your airtime juat to speak to someone. The best they can do is just log a call and give you a useless reference number. This needs to stop