Department of home Affairs Client Service is shocking

I have used the E-Department of home affairs website. They took my payment of R1200 for a Maxi passport. But when you want to make a booking at a participating bank branch it gives errors. When you opt for a visit to a DHA you can download confirmation PDF letter. I have sent numerous emails to them and their phone just rings. One of the mentioned numbers on their website does not exist. How am I suppose to either book a bank visit for Biometrics or get a confirmation letter from the website if nothing is working. Weird that they did take the R1200 payment - No one is responding to emails and to telephone calls. Guess its a government organization and they just don't care. please help me to get this sorted. I am desperate for some assistance. So if nothing on this site is working why is the site their for the public to use as it does not seem to be maintained or fix. I just need a passport ASAP and will NOT pay another R1200 at a branch - The site needs to be fixed.