Department of Home Affairs Centurion is ATROCIOUS!!!!!!

i use to go to the Department of Home Affairs in Centurion because it was organized, clean and fast. I have been to the Department of Home Affairs in Centurion 5 times in the last few months and it seems like the more i go there the worst it guest. I stood in line from 07:45 till 14:00 to get replace my ID . Me and many others was standing in the streets with blazing hot sun for more then 6 hours. There was no social distancing, there were no security guards and we were told that it is a hot spot for cellphone and bag snatcher. Furthermore there was only one line not one for application and on for collection. When i got inside the building, only three counters were open and we cannot use the Pandemic as an excuse because the staff were sitting next to each other. No one knew where the line starts or ends, everyone was basically sitting there hoping someone to ask if they had been help. This place is just unbelievably PATHETIC!!!! After being there for the 4th time I decided to take my friends advice and went to the Department of Home Affairs in Bronkhorstspruit and I was literally done within 2 hours. They were so organized, they had two lines, one for collections and one for application. The staff was incredibly efficient. I received an email and sms stating my ID is ready for collection and to my disbelieve my ID is at the Centurion Branch. What a nightmare!!! Since i am back work it is hard to be at the Centurion Branch early so i arrived at the Centurion Branch at 12:30 and was told by a female representing the Department of Home Affairs Centurion that the line had been cut off which to me was beyond frustrating because there was about only plus minus 15 people there and they are trying to tell me that they take 3 hours to help 15 people. Like seriously what the hell is going on there. The public service is so **** that it is become a norm. Does anyone give a **** about service? The only person that I want to give a good review is the female front desk staff at the Department of Home Affairs Centurion. She is the only one who is organized, friendly and willing to help.