DEPARTMENT OF HOME AFFAIRS :CENTURION

Department of Home Affairs :Centurion 05/02/2020 I visited the office on the mentioned date with a bad service that I was given, I was there to apply for Passport and I even mention that in their register however the official being *********** charging me for passport and smart card ID that I was not there to do BUT only passport ,to my surprise I had to pay for both passport(R400.00) and ID smart card (R140 .00 ) instead , because the lady could not change her mistake on the system, furthermore the site manager could not assist me with the matter only their HEAD have the right to change with a week turn around time ,whereas I needed the passport in14 days .Basically I was ****** day light because I had to make calls for additional amount of R140 so that they were able to process my application. My incident was not the first time happening because I HAVE ASKED the site manager and he said it not the first time this happened but up to this far nothing was done with their system .

Official (all Department )Lets serve our people with Pride ,

Would really appreciate if this matter can be taken up to assist other South African that they may face this kind of challenge.