Department of Home Affairs

I had the most terrible experience today, I went to main home affairs in Joburg, they had no water, no electricity. The staff opened (mobile trucks) at 9am only for them to tell us that they will be closing at 10am. I then went to Maponya mall where I was told that they can't assist me because I filled out the form online (which the system specifically stated that I don't need to make a booking, I can just go to any branch with my printed form. The guy working there disrespectfully told me that I wasted my time filling out that form and that I should just go back and book a date. So what's the point of this system of we are not gonna get assistance. This department needs to really shape, their staff members seriously need a refresher course on customer service. They treat us as if they are doing their work for free. When I try to make a booking online, I only get 2 branch options which have no slots. Something needs to be done.