Department of Home Affairs 2025: Poor client relations and flawed website

I have been trying to apply for a new ID and Passport on the DHA website since the start of January 2025. I have made payment as requested but has been unable to make ANY booking at any bank branch on the website. Firstly, I don't get the option to choose the bank branch that I prefer. Secondly, even if I choose one of two branches available, I get the same response: no bookings available, change the specifications. Regardless of the date range, suburb or bank branch that I choose, I keep getting this response. I have contact the 0800 DHA number and after 16 minutes got someone on the line who was completely unhelpful and put the phone down in my ear. I have even contacted the bank branches directly but they insist that I have to make the booking through the website. To say the least, I am stuck. I am also aware that the is a limited time to get this done before my application will be voided. As I have already made payment, I am worried that I will lose that money. Additionally, I truly need my corrected ID for applications etc. Does anyone have an idea of what is going on and how to navigate this situation.