Delay in receiving new smart id

I app**** for my smart id on the 29/7/2015 and to date I have not received it. I app**** together with my husband and he only received his in December last year, however people that we know have app**** after us and they got theirs in less than a months time. I haven't received any notification to state whether there is a problem or anything. I cant take off work to see what the problem is and over the weekend the office is to full. The Minister is encouraging people to apply for the new smart id but if the service is like this what it the use. Can I just get my id please.