Completely Unacceptable Service – ID and Passport Still Not Collected After 6 Months

To Whom It May Concern at Home Affairs Polokwane,

I am beyond frustrated and disappointed with the sheer incompetence and lack of urgency at your branch.

As a citizen of Polokwane who works in another province. I have traveled all the way to Polokwane, spending over R3000 in transport, just to collect my ID and passport documents that have been sitting in your office for over six months As someone who works full-time, it is not easy for me to take leave, yet I have made the effort to come twice, and both times, I left without being helped.

What kind of system is this, where people are expected to chase after documents they app**** and paid for? Despite clearly explaining my situation, that I travelled far, that I have limited days off, and that I urgently need these documents for work-related travel, I was still ignored. The staff showed no willingness to assist or escalate the matter. It’s as if no one there actually cares about the impact this level of service has on people’s lives.

Because of your inefficiency, I have now missed work travel opportunities outside South Africa. This is not just bad service , it is a complete failure of responsibility. Your job is to serve the public, and you are failing at it.

I demand an immediate resolution and a clear, written response on how I will get my documents without having to go through this ridiculous back-and-forth again.

Sincerely Rulani Mawila