complaint

This refers to a complaint I have against Mr Gaba. He refused to assist my son to obtain his id that was required for school today (17 January 2018). We were there early Monday morning from 06am only to be turned away when it was our turn. The gentlemen did not want to process the ticket number because he said my fingerprint was not registered on the system. I explained to him that I will also do my application for the smartcard id at the same time but he refused and said my wife should come in to do the process. I explained to him that my wife was currently admitted to hospital. He still refused and demanded that I get a letter from the hospital even though he spoke to my wife on her mobile to confirm this. I do not understand why mr gaba was being so difficult. I was prepared to do my new id and pay for it so that my son could have his application processed as required by the school he attends. He refused to assist us. I am very disappointed for the unprofessional and unaccomodating service we received. We spent the entire day waiting only to be turned away.The next day (tuesday) we went to home affairs Randfontein. They would have assisted me after I explained what happened at Maponya home affairs and were shocked that I was refused to be helped. Unfortunately yesterday they were offline but were willing to help unlike mr gaba who was just being very difficult. My wife is currently in hospital at the moment. This is unacceptable and must be escalated further.I personally spoke to Ruth Nthate last week Friday and my wife spoke to her too regarding this issue. She agreed that if we had both parents id's it would not be a problem. I am going to relay this Issue to the premiere of Gauteng and Salga as well.

This is unacceptable and unconstitutional practice. My son needed this in order to write his exams. Very dissatisfied citizen.