Complain- poor and slow service at Home Affairs

I app**** for a Smart Card ID in 11 December 2024, then it was issued on 20 December 2024 by Home Affairs, upon me visiting the Home Affairs in Roodepoort where I app**** on 07 January 2025 to collect the ID. I was told by the home affairs consultant that my ID was not at their Offices. This is all very frustrating and unfair on me as a South African because Home Affairs is now linked to the banks system and they have shared with the banks that I have new ID and I must now use the new ID but in reality I still dont have that ID issued on 20 December 2024 and I cant use my bank account, I am stuck without money I am forced to take unnecessary loans from loansharks whereas I have money in my savings accounts but cant access them because of the ID issue. Home Affairs is now pushing out the green ID books but I only wish that they speed up their processes and only update their system which is linked to the banks once I have collected my new ID card. This has to be the worst experience of my life being stranded while I have money in my bank account because of Home Affairs to make things even harder, their call centre does not go through, their online portal is also not updating the whereabouts of my ID