Charged double for a Passport

Penalty charged with NO EXPLANATION from DHA for Passport renewal I am a pensioner and have app**** for a passport through the Bank. The issue I have is that DHA have charged me a penalty (double the R600 cost) for applying for a passport early. I am forced to do this due to travel. No where on the website does it give an explanation - they just charge a penalty. I have emailed various DHA contacts (from Provincial Managers to District Managers) and not ONE INDIVIDUAL FROM DHA has had the decency to respond. I have even called the Cell Phone numbers. This is poor customer service