Case Number *** - '***.

Since 10th September (25 days) I have been unable to get any response from the DHA as to when my ID Card will be available. This is required for Passport Applications which is now being delayed.<br> Herman Lehasa Lekalakala who is the Branch Manager at Randburg Branch is unable to correctly read and interpret a computer screen as I spent 2 hours on Friday, 2nd October going to Randburg DHA and waiting in the ques only to be told the card was not ready. Herman then apologized for not reading the information correctly, he is the Branch Manager?<br> I am also not able to cancel this application and reapply for another ID Card while the existing Application is in the system.<br> DHA Twitter account advises to contact *** (automated reply) but true to form she has not responded as per the original complaint made.<br> Poor *********** service from the DHA with no accountability.