Can't log in - Old number so can't receive OTP

Item: Department of Home Affairs
Rating: 1
Author: Brendan T

New number since creating a profile on your website and as such i cannot receive the OTP to log in.

I really need to be able to log in to book an appointment to renew my passport.

Please can we either change my number on my profile or delete the profile entirely and i'll reregister with the new phone number or even let the OTP go to my email address.

I've tried phoning in and no answer. Please urgently assist.

Helpful (0)

Replies (1)

Brendan T's updateReviewer Update

19 Feb 2024, 16:54

In case this helps someone else:

Kindly follow the below steps to Reset Password

1. https://ehome.dha.gov.za/ehomeaffairsv3 Go to the logon page and select forgotten password

2. Select "contact details changed" and type in your ID number

3. Under "Current Contact Details" enter your current cell phone number and email address, and answer the security question

4. Under "New Cell phone Number" enter your new cell phone number and confirm it, then click Reset Password

5. Your number will be changed and new password sent to you.

6. Login using your new password and OTP will be sent to the new number

Posting here to help anyone in the same position as me. This resolved my issue.

Brendan T's update19 Feb 2024, 16:54

Reviewer Update