Brits Department of home affairs

My uncle lost his ID and we went to Home Affairs Brits to apply for a ID and his finger prints were taken and sent to Home Affairs Head Office in 2019 and we have been waiting for results ever since. The staff at home affairs Brits are lazy and unprofessional. Can Home Affairs please hire new young energetic staff because the ones working in Brits are ***********, lazy, not willing to help, not profession, un educated and seriously can't do their work they need training seriously.