Bad / Zero service

I app**** for my smart ID card on the 17th of October 2024 at a mobile Home Affairs unit in Orkney. Up till now I have not received my smart ID card, although I sent numerous emails (11/11/2024, 06/12/2024, 02/01/2025, 08/01/2025). I phoned Wolmaransstad and Potchefstroom branches in 2024 and they informed me that my application had not been done. I received an email from A P Mashaba on the 17th of December 2024 informing me about the backlog, etc. and I should do a follow up in 2 weeks time. Which I did but didn't get any response yet. (Case number 2***) I managed to get hold of Dept of Home Affairs in Zeerust and I was informed that my smart ID card is stuck somewhere. The person also sent emails and tried to phone head office, but he was unsuccessful to get any response also. Its impossible to get hold of Dept of Home Affairs on phone number ***0 because the line is "congested".