Bad service from home affairs

Home affairs in middelburg their service is very very very poor...I went there since 9:00 am to do temporary I'D I was still waiting on the queue for 4 hours but other people were going in and out that came after us and when I ask them about the service they told me that we doing different thing's and the queue is controlling by the situation inside.The security officer as well as the staff member that was working on information desk didn't want to help us Mr TD Nkosi security officer was very rude to me when was asking about the service.