Bad service

I tried to get my smart id att Standard bank Rustenburg mall.They could not get my wijfe finger prints and was the told to go to Home affairs att Thlabane.After waiting in a queue for a hour I was told by the receptionist att home affairs that they could not assist me as Standard bank already done my applications.I told her that theu could not complete the transaction as they could not get her fingerprints.She told us to go back to Standard bank.We whent back to Standard bank just to be told we had to go back to home affairs.Home affairs refused to assist us and now we are stuck.As pensioners we can not afford to be told go to the Bank and then back to Home affairs.So now we are stuck without getting any assistance.