Bad service

Good day

I am enquiring about an application for a marriage certificate application that was done on the 31 october 2017 and up to date i had not received any feedback or sms I had been to the Heidelberg offices on numerous occassions and had no luck. Also on the call centre phone line. Account no. ********** 3-IRE Receipt number ********** 1 Cashier name Philisiwe Princess Nkosi Cashier shift 920221 Receipt date 2017-10-31 12:05:54

Name of applicant .Johanna Maria Magdalena Henning ID No ********** 208087

Contact number. ********** My previous number due to contract expire does not work no more Today i had come to see if said certificate had arrived at Heidelberg and found it had not. I attach copy of application and ask for speedy resolve of this matter. You can email me a copy of my marriage certificate whilst i wait as i need it urgently for my late husbands estate. With thanks JMM Henning