Bad customer service

<p>I was at home affairs early on and was told dat dey are offline came back asking the guy dat works at home affairs dat controls da que wat documents should one have to apply for a renewal for a passport and he told me I'd book only to find out dat not only do I need an I'd book but an avidavite of lost passport had to que close to two hours came back from getting all da documents dan had to que again when I got inside I was treated unfairly by a man called lerato Ramahlo he works at the information desk he was very rude and unhelpful he chased me out of the que and told me he can't assist me who does dat if der are human beings as well his not doing me a favour but his job so I don't understand y wud he treat one with such behavior! Home affairs Pretoria</p>