Bad customer service

I've been up and down to have my passport done for the last 2 months at Standard bank Promenade, the first time there was an error on their system and I had to go back, then they logged the call, nothing was done, then I had to go bank a 3rd time to do application over and they said I don't have to pay again as I have already paid, then I received and sms to say payment must be made, I've been calling them, sending them e-mails and no one responds, I went to the branch again and was told the person who assisted me was not in, then I sent e-mails again and tried calling again and still no response, I need my passport for end of first week in January 2021 My details: Lesmay Lynn Leetjer Contact no. ***