Atlantis Home affairs Cape Town

Atlantis home affairs in Cape Town is a rather odd, unprofessional and awful place. The staff tell people to come at 7am but they only start work between 8:45am and 9:15am. They start with a bad attitude and don’t inform clients where to stand, what the flow is and whats happening. I have observed this Four times already. People stand in long cues for more than 3 hours, elderly with disabilities , mothers with babies etc and no staff member comes out to inform you what to expect or what is happening and why we all waiting in long cues without them moving. Naturally people start to get frustrated and concerned with no communication from the staff and not knowing what to expect they start becoming rowdy and shouting. The Staff hide away in the offices and begin to close the gates and doors. Many people have travelled a far distance, with 2-3 transportation routes taxis and busses to come to this home affairs which is the nearest point for them to be treated very poorly by the staff. Recommendation: even if you are short staffed and have system issues - nothing stops you from coming out and communicating with people. Provide alternative dates and times, take numbers and tell people you will call them when to return. Your excuses are rather pathetic and boring. This is the 4th time I've come to this home affairs in an attempt to collect my ID - i have been trying since January 2022. I will never use it again and will absolutely tell those who are able to, to please go anywhere else but this place. People miss work on multiple occasions to be here and nothing comes of it. Its so sad and disappointing.