appointment home affairs

I have made application for my ID online to go to Standard bank. I made appointments online but have had to cancel due to work commitments everytime. I now tried and it says I cant make anymore appointments and I called in and home affairs told me that I cant make more than 3 appointments and cancel. It does not state this on the application which I find very unfair. Also it states, when you make appointment with standard bank canal walk that this branch does not require appointments.

I have been to standard bank canal walk today and they say they cant help me, I have to go to home affairs since I received the message to say I cant make another appointment. If they do accept doing the scanning and pictures without an appointment then what does it matter whether I have an appointment or not.

When I called home affairs they said they will bring up in their meetings that it needs to be stated on the website that you cant make more than 3 appointments. I cannot afford to sit at home affairs for the day that’s why I opted for standard bank. I would really like to be assisted so that I can go to standard bank instead of home affairs.

If standard bank is willing to assist then I don’t see why home affairs needs to now “punish “ the client for cancelling appointments with no notification there of.