App**** for an IDBook a year ago but still waiting

I've been waiting for my ID Book over a year now. Every time I call, all your call centre operators can say is \we're still processing your application."To be honest I don't even know why you must employ these call centre operators if all they can do is to read on some screen. A robot can do A much better job! Complete waste of money. Here's my case number: ***.<br> <br> I basically call almost every day but absolutely no progress has been made. The operators show a complete lack of respect"