Application stuck in fingerprints department

I app**** for my passport on the 15th of June 2015 and I still have not received a notification stating that my passport is ready for collection. After phoning 3 times and getting told each time that the application is still in the manual fingerprint department, I asked them to escalate the issue. I phoned again today (a week after escalation) and still there has been no progress on the matter. It's ridiculous that I have to wait this long. Even if something is wrong on my application, at least let me know ASAP so I can go back to the Paarl office and correct it, instead of keeping me in the dark. I would appreciate it if someone could contact me immediately to let me know what is going on.