Appalling service

<p>I app**** for an amendment on my Identity. Adding a name, this was in January this 2016. I made a follow up with the branch where I app**** at which is in Edenvale since April. I did that religiously on monthly basis even meeting with the branch Manager until 16th September 2016 when I decided to go on the website and send an email to the Minister of Home affairs.</p> <p>It has now been 10 months since I have had this pending query, all what is done is to forward my query to different people everytime I make a follow up like it's a new query. I received a similar response from each and every person who received my query, it looks like they are all copying from a template and just pasting. All apologising for the delay and requesting me to follow up either after 3 weeks or 2 weeks. </p> <p>No one has been assigned to specifically deal with my query and finalise. I also tried to call the office of the Minister where I was insulted by the person who answered the call. </p> <p>On friday I forwarded all my emails to the PA of the minister "Nobuhle", even at that level my email was forwarded to specific persons and to date, none of them responded.</p> <p>It is sad that even when the queries are escalated to the Minister's office, they are treated exactly like in the branches, with no sense of urgency. Our country is in deep trouble, sad state of affairs. No respect for authority at all levels and absolutely no service. </p> <p>I waited 11 months for my son's unabridged birth certificate.</p>