Another blooper by the Department of Home Affairs

On 5 Feb 2025, I posted a review about the Department of Home Affairs (Pretoria) lack of response in terms of phone calls and email correspondence. My queries concerned documentation required by applicants - for smart ID cards - who were Naturalized SA citizens., in the light of such citizens being permitted to apply from August 2024. The DHA website clearly states that Naturalized SA citizens are now able to apply. This morning, I finally received an email response from the DHA. Wait for it .... "at the moment, only SA-born citizens are permitted to apply for smart ID cards". Agents at the 'coalface' confidently misinform the public without first verifying the facts. This is when trust flies out of the window never to be regained.