annoying and inefficient service from home affairs SA

I write this with a heavy heart and completely ashamed to be a citizen of this country with such a shabby service from the so called online passport renewal service from our Home Affairs. This is after going to Randburg this morning and was told you have been mostly offline since Monday and they were offline again today.

I have spent TWO HOURS online filling out a passport renewal for my 12 year old son. NB, as write this I have been put on hold on my phone for 15 minutes now. I have NEVER seen such a thing!!

So for 2 hours I have been filling out the same form about 8 times. And as I submit I get an error to refill the a) reason for the application and b)type of consent … I filled this OVER AND OVER AGAIN and got kicked out a couple of times and had to re log on and start all over again. The SAVE button was all greyed out and I could not save …

This is a complete waste of time, inefficient and embarrassing on so many levels. I wrote an email complaining and I am holding my breath if I will get any response for an apology and what to do next.