Annoyed with service

If you want the worst, I mean pathetic service go to Sebokeng Home Affairs. I am really annoyed and disappointed with the service that I have received, what is the point of booking appointment when you get to the branch on the selected date & time you are told to wait outside until someone call you. Still when you get inside you are still going to queue in the different lines assisted by different people & along that process they keep on disappearing not even updating clients whether they're coming back or not. Really disappointing and annoyed seriously what about elderly people in that process and they don't even provide chairs we wait in queue.