ANNOYED!

Frustrated!

I have tried applying online for my smart ID as well as my passport, however it is telling me INCORRECT CONTACT DETAILS, when I try to reset it, it than asks me or my PREVIOUS contact number and still is not working. This website is NOT user friendly. I just need a new password that’s all!! I call the call centre which takes about 2 hours to answer, they advise i need to go in the head office. I went to Simmonds branch and the lady infront was very rude, she tells me they can not help if I did not do it online. *** should I do if it is not working. Where on earth do I get assistance from? I desperately need my passport. it is very difficult for me to take leave and go to a home affairs, i however work in simmonds and still they are not helpful. this is their job, they are not doing us a favor. we PAYING!! just help us